Returns & Exchanges
At Mastercard, we want you to be completely satisfied with your fashion purchase, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Whether you need a different size or a full refund, our streamlined process ensures your wardrobe update is entirely risk-free.
Initiate Your Request
Log into your account portal and select the items from your order history that you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Print and Attach Label
Download your prepaid shipping label from your email and affix it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier service and use the provided tracking number to monitor your refund status.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing